What the hell is wrong with these people?
Posted by Lissa on January 25, 2012
I recently came across two cases of people with their heads up their collective asses. I know, it’s shocking, but there are people out there who don’t know their eyes from their anuses.
Example the First: We have a non-client named Charlotte (not her real name, of course). She first came to see us last June and scheduled a follow-up appointment in July, which she then cancelled. She rescheduled for later in July and cancelled. She rescheduled in August, re-scheduled her rescheduling and cancelled. She finally made it into the office in September and we showed her our plan for her finances. She declined to sign the paperwork and said she had to think about it more.
In other words, we put a significant amount of time into winning her as a client and she turned us down. That’s fine; not everyone wants to work with us.
So what makes me say she had her head up her butt? I think it would be that she called us with one business day left in 2011 and instructed me to find out whether she had taken all of her RMDs. You know, from the accounts on which we were NOT the financial advisor. I tried to explain to her that we weren’t the advisors on these accounts and therefore didn’t have access to the information (which was nicer than telling her it was NOT OUR DAMN JOB). Her response was to insist that “back in September” she remembered doing conference calls with these companies so that we could get an idea of the balances and that therefore we should be able to call each company and get this information for her.
I ended up having to pass this off to my boss, who nicely explained to her that this was not our job and not our responsibility.
Example the Second: Now, this one was TRULY amazing! After Mike’s half-marathon (oops! that probably deserves a post!) we spent the day at Disney World. We had the singular misfortune to pick a bag-check line that seemed shortest and therefore were behind Example Number Two: the Inconsiderate Parents. These two folks held up the line FOREVER. Why? Because they had a TWO FOOT COOLER FULL OF SNACKS AND DRINKS jammed underneath the baby in the stroller that had to be wrestled onto the table, painstakingly inspected, and then SHOVED back (and I do mean shoved; I was ready to catch the baby when it went flying).
So it was inconsiderate. So what? Maybe they all had food allergies and had to bring their own Cokes and Sprites and sandwiches. It’s not cool, but I could deal with it.
What I couldn’t deal with? They took up both sides of the bag-check table. Why? Because the parents went around to the right to get their purse and backpack checked and LEFT THE BABY IN ITS CARRIAGE BLOCKING THE LEFT HAND SIDE, SOME TWO FEET AWAY.
THEY LEFT THEIR BABY AND MOVED FORWARD!!!!
I cannot tell you how shocked I was. We didn’t even realize the baby stroller belonged to them at first because they were NOT keeping it within their bodysphere, nor were they keeping an eye on it. I came THIS. CLOSE. to calling out for Security and telling them there was an abandoned baby stroller in the lane WITH A BABY IN IT.
It was AMAZING. And NOT in the good way.
To sum up . . . . What the HELL is wrong with these people?!?!?