MOTHER TERESA WOULD HAVE BEEN SWEARING A BLUE STREAK
Posted by Lissa on January 11, 2011
Or, “Why Lack Of Choice Breeds Insane Lines and Massive Rage.”
Lissa got to visit the university bookstore yesterday!!
Of my three classes queued up for the semester, I purchased one’s textbook online. The Anatomy and Physiology class had a packet of materials, so I had to buy that at the bookstore; the Developmental Psych had a book for rent, so that had to be done at the bookstore as well.
First thing as I walk through the door: “Ma’am, you can’t bring a bag in.”
ME (blankly): “What?”
LITTLE PREPPY TWERP: “You can’t bring your purse in. You’ll have to leave it with the others.” And he gestures toward a pile of backpacks sitting by the door.
ME (incredulously): “There’s no way I’m leaving my purse like that. Can you get me my books?”
LITTLE PREPPY TWERP: “Did you order them online to pick up?”
ME (irritated): “No, I *tried*, but the server was down all weekend.”
LPT: “Then I can’t help you. You’ll have to leave your bag.”
ME (firmy): “There is no way in hell I am leaving my bag on the floor in plain sight.”
LPT: “Then you can leave them in the lockers. They’re down the hall.”
ME (absolutely pissed that he didn’t tell me that to begin with, and trying to turn him to stone with my eyes): “FINE.”
And THEN . . . THE LINE. MOTHER OF GOD, THAT LINE. THERE WERE ONLY TWO CASHIERS AND AT LEAST 80 PEOPLE IN LINE. IT WRAPPED THREE WALLS AND WAS THREATENING TO MAKE A FULL LOOP.
After 45 minutes in line I couldn’t take it any longer. I pulled out my iPhone and tried the online ordering site again. It went through this time — yay hooray!! I immediately left the line and went to visit the Little Preppy Twerp again.
Uh-oh. Preppy twerp is gone, replaced by two students who are frantically ringing up people returning books in a nearby window. After a few minutes I politely, but loudly, ask: “EXCUSE me, are you servicing book pickups as well?”
“Yes I’ll be with you in just a moment,” the harried young woman promised.
Five minutes later I was clasping my hands to keep from drumming my fingers on the counter. It took conscious effort to keep my lips from pursing and my eyes from glaring. It’s not their fault, they’re just really busy today, I chanted to myself. You’re a lucky woman. You’re much better able to afford books now than the last time you went to school. And you have a working car! Count your blessings; this will all be over soon.
Another five minutes of building fury and internal meditation.
Finally, FINALLY, she turns back to me. “Can I have your order number?”
ME: “Sure, but it might not be in the system yet. But I have it here on my iPhone and I have all the books in the basket, so I can just show you the receipt and–”
HER (instantly): “It says all over the website that it takes 48 hours to fulfill. You can’t get them before 48 hours. It says that on the website.”
ME (goggling): “I have the receipt RIGHT HERE. I have the books RIGHT HERE. It will save us both time and trouble to check me out now. You’re really going to make me leave and come back in two days?”
HER (triumphantly): “It takes 48 hours.”
ME (once again trying the Medusa trick. Damn, why can’t I turn people to stone?): “FINE.”
And I left those damn books right there on her counter and stormed out.
Folks, if a retail place had ever treated me like that I’d *never* give them business again. I’d spread the word to all my friends and family not to patronize them. I’d write letters to customer service directors and tell them how unhappy they’d made me.
As it is . . .
I’ll try and buy more of my books from Amazon.com. Cheaper price when new than the Bookstore, and free delivery to my door.
Grrrrrrrr . . . .