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Double Fail

Posted by Lissa on July 28, 2009

Mike and I are HUGE fans of Amazon.com.  We share a Prime membership with his parents so it’s a natural first stop when we’re looking to buy something online — two-day shipping is “free.”  Throw in our Kindle shopping and we should probably buy stock in the company.  (Hey Mike — do we own Amazon.com stock?  Just curious.)

All that being said, sometimes online shopping is just a pain in the butt.

Case in point — the 3-quart casserole pan.

One of the gifts my folks gave us for our birthday was a Pampered Chef 29-minute cookbook.  I’m all about quick recipes — I try to get dinner on the table by seven every night, and I don’t get home before six — so I was really excited by some of the recipes and the shortcuts.  (More on this later.)  I eagerly paged through and selected a delicious-yet-simple-looking recipe for our first trial run.

Only problem — we didn’t have the requisite cookware.  So we went poking around and settled on a Calphalon cabernet-colored dish, noting in relief that it would arrive in time for our planned cookbook trial run.

But there’s a risk inherent in ordering breakables online.  Can anyone guess what it is?

Lid 1

Yep, shattered lid.  The packing was kind of terrible — a single cardboard sheet separated the inverted lid from the dish, not nearly enough to keep it from breaking.

Happily, Amazon.com does quick work for returns.  Mike popped online and triggered the send-us-another-0ne widget, I used a plate to cover the dish for my cookery, and Amazon told us not to bother sending it back.

Two days later the replacement arrived.  I joyfully picked up the box to carry it inside . . . . and heard a tinkle.

(No, not the peeing kind, the broken-ceramic kind.  Silly readers.)

I didn’t bother really opening this one, just peeled back the brown paper enough to confirm . . .

Lid 2

Yep, broken lid #2.

You have to admire a system that efficiently sent us two casserole dishes, both with broken lids, within four days.

We were rather bummed at this point, figuring for-sure we’d have to send back Dish #2 and just receive a refund.  Happily, Mike hit the Call-Me-Please button Saturday morning and worked his sweet, sweet magic on the call rep.

Coming soon — the Happily Ever After!

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2 Responses to “Double Fail”

  1. Brad K. said

    What is sad, is that the right thing would have been for Amazon.com (or the actual merchant) to ship a replacement lid – hopefully packaged to survive intact.

    I found a Rival Crockette at a local “Stuff Salez”. The Crockette is small, 1 qt, and 75 watts. Rival doesn’t make them anymore. And I don’t have a lid.

    Crock pot recipes and instructions all say not to use them less than half full – and that puts me out of the picture, except for the Crock-ette. Which works great, and I don’t have leftovers to rot . . . um, to keep track of. But I would like the lid.

  2. […] Way too much wrapping for some things, and way less-than-enough for others. […]

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