Bill Ray Nissan: Liars and Cheats!
Posted by Lissa on August 8, 2011
To my Florida readers: DO NOT GO TO BILL RAY NISSAN IN LONGWOOD, FLORIDA.
We were looking to replace Bernard (our old beloved Toyota Avalon, who thankfully is going to a good home and a loving family) and thus went Internet-browsing. (That is, Mike went Internet-browsing. He’s really good at this kind of stuff.). And a person from Bill Ray Nissan quoted us an AMAZING deal on a 2012 Altima. Amazing enough that we made an appointment to go in and see them and made sure to print out the email for proof.
Well, we get there, and right away we ask to go over the price and financing stuff; no point in browsing and test-driving if they’re trying to scam us. So the salesperson goes running off to check with the Financing Guy and he comes back with the terms of the deal.
Guess what? The price they quoted us didn’t include the options already installed on the car, so it immediately jacked up the price three grand!!! And then, when we pointed out how utterly dishonest this was, they tried the following two defenses:
1) The guy who wrote the email is “new” and shouldn’t have written it that way;
2) Yes, it’s kind of misleading to quote the price that way, but everyone else does it so we have to do it too or our prices don’t compare.
Got that? We didn’t mean to lie, it was a mistake, but also we have to lie because everyone else does.
It was perhaps the most brazen, shameless and unabashedly dishonest snow job we’ve encountered. I was cynically disgusted; Mike was personally insulted. They then made a last-ditch attempt at a deal, promising us “$Xx,yyy which includes taxes and options and everything.” We agreed to look at the numbers. Then it turns out that their quoted figure was based on paying the entire balance in cash that day, which we TOLD them was not the case.
We walked. Obviously.
Isn’t it illegal to quote the price of a vehicle without including the factory-installed options?
Tell your friends, tell your family. DO NOT GO TO BILL RAY NISSAN. They will lie to you, try to steamroll you, bully you, and cheat you. Bastards!
P.S. We got a great deal on a sapphire-hued Camry. I’ve named him Betty Blue. I’m still sad they canceled The Unit.